General Enquiries

Customer Satisfaction Research

• Our Customer Satisfaction Research Programme

Your Personal Details

• How do I change my address?
• Customer proof of identification upload hub
• How do I change my name?
• How do I change my date of birth?
• What are the Anti-Money Laundering (AML) Requirements

Changes to your policy

• Can I make changes to my cover?
• Can I cancel inflation protection (Indexation) on my plan?
• What is an assignment and how do I assign my plan to my mortgage
• Restarting a plan
• Can I add someone to my plan?

Cancellation

• How can I cancel my plan?
• Can I get a refund if I cancel my plan?
• Do I need to cancel my direct debit when my plan is cancelled?
• My plan is used for a mortgage, will it cancel when the mortgage is cleared?
• Change of mind or cooling off cancellation?

Complaints

• How do I make a complaint?

Most Asked

• Pension Planet Interactive
• When is a medical required for a new application?
• I need to speak to someone regarding my plan?
• Health Insurance?
• Travel Insurance?
• Do you sell Car Insurance?