Why we need copies of your ID documentation
You may have recently received an email or been instructed by an Irish Life Financial Advisor asking you to to provide proof of identification documents under Irish and EU law on customer identification. Like all financial institutions, we are obliged to hold up-to-date identification documentation for all our customers.
If our information for you isn’t accurate, it will affect your ability to setup your plan with Irish Life. Getting your documents to us now will help to avoid that.
What we will need
The documentation we require will be as advised to you in the letter / email or phone call and will be:
- Photo identification (in date) AND
- 2 forms of proof of current address, dated in the last 6 months
The types of documentation that we will accept will be outlined in the email you received from us or by your financial advisor / Broker.
We would appreciate it very much if the documentation could be sent to us within 30 days of requesting it.
Please note that failure to provide the correct documents will require us to contact you again in the future.
Using the document upload Hub
If you chose to use the document upload hub to submit your documentation please have your new Plan ID at hand along with the relevant identity documentation. You will need your Plan ID from the email or from your Financial Advisor / Broker to upload the documentation.
- All 4 corners of your I.D. document are clearly visible.
- The reference numbers and codes on your document must be clear and easily read.
- Please only take colour photos of your identification documents where possible.
- Your photo is of good quality and not blurry.
- Your Photo ID is in date.
- Your proof-of-address documentation is dated within the last six months.
- Your document file sizes are not larger than 5mb each.
Please click here to begin uploading your documentation.
Please be assured that Irish Life takes your privacy very seriously. Your information will be used in accordance with the Irish Life Privacy Notice. See our website at https://www.irishlife.ie/privacy-notices for more information.
Finding out more
The following information on some of the most frequently asked questions may
be helpful or alternatively you can call us on +353 (0)1 704 1010.
Frequently Asked Questions
Why are you asking me for this information/ why did I not have to provide it before?
In order to meet our legal obligations under the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010 & 2013, Irish Life, like all financial institutions, is required to obtain and hold up-to-date identification documentation for all of our customers. It’s the law.
I have produced ID documents in the past; why am I being asked for them again?
We recently commenced an update of all our customer records and have determined that we need to obtain a copy of up-to-date identification documentation for you. Like all financial institutions we are obliged to hold upto-date identification documentation for our customers.
Will I have to produce documentation to Irish Life on a regular basis?
There may be circumstances where we will need you to provide us with identification documentation in order for us to comply with legislation or internal control policies, e.g. if you wish to carry out certain types of transactions, you may be required to prove your identity.
What happens if I don’t provide the documentation? Can I continue to use my account(s)?
If you do not provide us with your documentation, it will affect your ability to finish setting up your plan with Irish Life as we are required under legislation to hold up-to-date identification for all our customers.