How long will it take to assess my serious Illness claim?

Usually, a specified illness cover claim takes 8 to 10 weeks for us to complete. Some claims will take longer than this, however, 30% of specified illness cover claims are paid in 4 weeks or less. 

Because we need detailed medical information to assess your claim, we rely on your doctors and the medical specialists you have seen to give us the information we need. We remind doctors regularly about the medical information we have asked for, but it can still take them time to give us all the information we need.

Sometimes, if the information we are given is not clear or we need some extra medical information, we will write back to your doctors for this information.

We try our best to assess claims as quickly as possible. We will keep you up to date on how your claim is progressing.

Read our booklet on making a specified illness cover claim

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