When you send us all the information we need to make your withdrawal we will process it on the day we receive it. It usually takes 5 working days for your money to be transferred to your bank account. If you have asked for a cheque this will be sent to you within 5-10 working days.
If we don't have all the information we need we will contact you by phone or post to let you know what we need.
You can see what information we need to process your request here.
You can track the progress of your claim request through your online services. If you haven’t already registered, sign up now.